F.A.Q. FREQUENTLY ASKED QUESTIONS

1. How far in advance should I make reservations?
During the main holiday season (Jun - September) is it normally advisable to book accommodation in advance.
If you are a large party that requires a pool, 4 months makes sense. If you are 2 people, a month or two before is often enough advance notice.

2. How about a holiday for handicapped persons?
Please look at our SPECIAL TRAVEL section. We belive you will find what you are looking there.
However if not, please contact us, we will do are best to find you what you are looking for.

3. What is the high season? What is the definition for the high season and low season?
High season refers to the part of a year when the weather conditions and other factors are the best for travelling and usually there are more people travelling in the high season, so it's always the busiest time for the hotels, airlines, and travel agencies. Thus the price of hotel, air tickets, etc. is comparatively higher than that in other seasons.

4. How can I pay you? What kinds of payment ways do you accept?
We accept payment by credit card and bank transfer. Your travel consultant will send you the detailed guide for payment.

5. How to plan my Greece trip with you?
1. Send us an inquiry by filling in one of our online forms. Tell us when you wish to come, how many days, where you want to go, how many people, and any other information which is necessary for us to plan a perfect Greece tour for you.

2. After we receive your inquiry, one of our professional Greece travel consultants will email you and give you a proposal.

3. If you accept the proposal (you may modify it till you are satisfied with it), we will calculate the tour cost and send you the tour price. If you accept it, please confirm that you would like to book it.

4. You need to pay a deposit of € 50-150 per person to secure the booking and we will make all the reservation according to your tour itinerary immediately after we receive your deposit.

Just tell us what you want for your Greece tour and let us do the rest! We provide prompt response, professional tour design, reasonable price, and worry-free customer service.

6. Do you offer any discounts if we have many people in our group?
Yes, our quotation is based on the size of the group, which can be divided into four categories as: 1 person, 2-5 persons, 6-9 persons, 10 or over 10 persons, the more people in your group, the more discounts can you have.

7. Do children get discounts?
It depends upon the age of your children:
1) Any child over the age of 12 is considered as an adult by the travel agency and hotel industry, thus will no longer get any discount.
2) Children who are under 12 years old can get 50% discount for the flight and ferries booking. For hotel booking, stay for free in their parent's room using the existing bedding, requirement for an extra bed will incur extra charge.
3) Children no more than 2 years old pay only 10% for the flight booking. Free baby cots for babies in the hotels.

8. If I can't walk properly, can you provide me with a wheelchair or do I need to have my own?
You'd better have your own, though in some cities we can provide you with a wheelchair that usually we rent from the hotels where you are going to stay; we can not guarantee any wheelchair assistance or accessibility in all the areas where you are going to visit.

9. How can I get refund from you if I have to cancel my reservation?
We usually make refunding directly to your bank account; in this case, we need the following information from you: account number, issuing Bank and its address, holder's full name, nationality, birth date and the billing address.
Note: There is a fee for money transfer, but we are always trying to find a bank with lowest fee so you're refund will be as higher as possible.

10. Where can I change our money into your currency?
You can exchange cash at most banks, and most hotels in the cities, the exchange rate in the hotels is the same as that in the banks. To change money, you have to have your passport at hand.
Exchanging traveller's checks are more difficult. You will find it only in big cities, but not on most of the islands. So it is better if you have cash or credit card, there are ATM services available just about anywhere.

11. Can I book my tickets in advance as well? How and when do I receive them?
Of course you can book your tickets in advance! You will then receive them upon your arrival at the destination where these tickets are to be used or at the destination which you arranged with our office to pick them up.

12. What if I've missed my flight/boat?
If for any reason you have missed the flight or boat that would transport you to the destination, please call and let us know of the new date and time of your arrival, just as soon as you possibly can, so that we can inform the hotelier and rearrange your arrival transfer. That way, major misunderstandings will be avoided, and any extra costs can be minimized. In case you've missed your departure boat or flight, again let us know as soon as possible, and our agency will do whatever it can to arrange your accommodation or transfers, until you'll actually be able to depart.

13. Can I use my mobile phone in GREECE?
If you want to use your mobile abroad, you may need to get permission from your network operator before travelling. This involves calling customer service and asking for your phone to be enabled for international use. This function can be switched on remotely. But, you should also check to see that the specifications of your phone are compatible with networks abroad. The GSM Association's website has a full list. Once you arrive in Greece, your phone will lock onto the network with the strongest signal. The active networks are Vodafone, Stet and Cosmote. While some devices will let you choose which one you can use, you will have to reset it each time you switch on the phone. Frequent travellers often purchase a mobile phone for Greece, or purchase another Sim card which they swap when they arrive in the country.

14. How common is crime?
Crime against tourists is not something common, but you will have to keep your eyes open, especially in a crowded street during high season or late at night, after you've had a couple of drinks and you're feeling loose. However, in the last few years no serious crimes have occurred, and the Police mostly deal with purse-snatching and pickpocket cases. Actually, that kind of crime appears to be on the rise at popular tourist sites like Athens and especially on its crowded public transportation.

If you have some questions to ask, please e-mail us, we will be glade to help you in every way possible.